Terms & Conditions
Last updated: 8 September 2026
Welcome to Pilbara Tasker!
Pilbara Tasker is an online marketplace connecting Customers with independent Taskers throughout the Pilbara, making it easier to post jobs, compare quotes and arrange local services through one Platform.
WHAT PARTS OF THESE TERMS APPLY TO ME?
This agreement governs your access to and use of the Pilbara Tasker online marketplace available at pilbaratasker.com.au and any associated services we provide through it (Platform).
By accessing or using the Platform, including by creating an Account, posting a job or submitting a quote, you agree to be bound by this agreement. This agreement forms a binding contract between you, as a User, and Pilbara Tasker (ABN 36 400 463 786) (Pilbara Tasker, we, us or our).
The Platform connects people who require services with independent service providers who may offer to perform those services.
This agreement is divided into the following parts:
•Part A applies to all Users.
•Part B contains additional terms that apply when you use the Platform as a Tasker.
•Part C contains additional terms that apply when you use the Platform as a Customer.
If you use the Platform only as a Tasker, Part A and Part B apply to you.
If you use the Platform only as a Customer, Part A and Part C apply to you.
If you use the Platform as both a Customer and a Tasker, Part A, Part B and Part C apply to you according to the capacity in which you are using the Platform at the relevant time.
Pilbara Tasker provides the Platform as a marketplace. Pilbara Tasker does not itself perform the services offered by Taskers and is not a party to the contract formed between a Customer and Tasker for a job arranged through the Platform.
Part A — All Users
1ELIGIBILITY
(a)You must be at least 18 years old to register for or use the Platform. By registering for an Account or using the Platform, you represent and warrant that you are at least 18 years old.
(b)You may use the Platform as a Customer, a Tasker or both, subject to the requirements of this agreement that apply to the way you use the Platform.
(c)If you use the Platform on behalf of a business, company or other organisation, you represent and warrant that you have authority to act on its behalf and bind it to this agreement. In that case, references to you include that business, company or organisation where the context permits.
(d)If you have previously had an Account suspended or cancelled by us, you must not register another Account or use the Platform without our prior approval.
2ACCOUNTS
(a)To access certain features of the Platform, you must register for an account through the Platform.
(b)When registering for and using your Account, you must provide the information reasonably requested by us. This may include your name, email address, telephone number, address or location and, where relevant to your use of the Platform, information relating to your identity, ABN, licences or qualifications.
(c)You must ensure that information you provide to us is accurate, complete and up to date and must promptly update that information if it changes.
(d)You are responsible for maintaining the confidentiality and security of your Account and login details. You must not allow another person to use your Account and must notify us promptly if you become aware of any unauthorised access to or use of your Account.
(e)Communications, quotes and arrangements relating to a proposed job must take place through the Platform. Once a Customer and Tasker have agreed to a job through the Platform, they may exchange contact details to the extent reasonably necessary to perform that job. Users must not use contact details obtained through the Platform to avoid the Platform, arrange payment outside the Platform or otherwise circumvent any applicable Platform fee.
(f)We may contact you in connection with your Account, your use of the Platform, a complaint, suspected misconduct or any issue concerning a job or another User.
(g)We may refuse to create an Account, or restrict, suspend or cancel an Account, where we reasonably believe this is necessary to:
(i)protect the safety or legitimate interests of Users or the Platform;
(ii)investigate suspected fraud, illegal activity, misleading conduct, abusive conduct or other misuse of the Platform;
(iii)address a material or repeated breach of this agreement;
(iv)prevent a User from bypassing the Platform or arranging payment outside the Platform;
(v)comply with applicable law, a court order or a requirement of a government or regulatory authority; or
(vi)protect the security, operation or integrity of the Platform.
3USER OBLIGATIONS
(i)not intimidate, harass, threaten, stalk, bully, impersonate, abuse or endanger another User, or engage in discriminatory, offensive or otherwise inappropriate conduct through the Platform;
(ii)not send spam, unsolicited advertising, bulk messages or other unsolicited commercial communications through the Platform;
(iii)not share your Account with another person or allow another person to access or use your Account, and promptly notify us if you become aware of any unauthorised access to your Account or any actual or suspected security breach;
(iv)use the Platform only for genuine purposes connected with requesting, quoting for, arranging, providing or receiving jobs or services through the Platform;
(v)not post, request, quote for, accept or perform any job that is unlawful, unsafe or fraudulent, or use the Platform in a way that facilitates unlawful or fraudulent activity;
(vi)not provide false, misleading or deceptive information about yourself, a job, a quote, your experience, qualifications, licences, registrations, insurance or ability to perform services;
(vii)not submit fake, misleading or manipulated ratings or reviews, or otherwise interfere with the integrity of the Platform's review system;
(viii)not use information obtained through the Platform to solicit or arrange a job or payment outside the Platform for the purpose of avoiding fees or otherwise bypassing the Platform;
(ix)not repeatedly cancel agreed jobs without a reasonable basis or otherwise misuse the quoting, booking, payment, cancellation or dispute processes available through the Platform;
(x)not use another User's personal information except as reasonably necessary for a genuine job arranged through the Platform and in accordance with applicable law;
(xi)not access or use the Platform through automated means, including scraping, crawling, data-mining or similar technologies, except with our prior written consent;
(xii)not introduce malicious code, interfere with the operation or security of the Platform, attempt to gain unauthorised access to any account, system or data, or otherwise compromise the Platform;
(xiii)not copy, reproduce, adapt, modify, reverse engineer, distribute or commercially exploit the Platform or any part of it except as permitted by this agreement or applicable law; and
(xiv)comply with applicable laws and any reasonable Platform rules or policies made available to you from time to time.
(b)We may investigate conduct that we reasonably suspect breaches this agreement and may take action in accordance with the suspension and termination provisions of this agreement.
4POSTED MATERIALS
4.1WARRANTIES
When you provide Posted Material, you represent and warrant that:
(a)you are authorised to provide the Posted Material and, where it relates to services you offer, you are entitled to offer those services;
(b)the Posted Material is accurate and not misleading in any material respect at the time it is provided;
(c)any rating, review or feedback reflects your genuine experience and is fair and accurate;
(d)the Posted Material is not unlawful, fraudulent, defamatory, discriminatory, threatening, abusive, obscene or otherwise seriously offensive;
(e)the Posted Material does not infringe another person's intellectual property, privacy, confidentiality or other legal rights;
(f)the Posted Material does not contain malware, viruses or other harmful code or material that could compromise the Platform or another person's systems; and
(g)the Posted Material otherwise complies with this agreement and applicable law.
4.2LICENCE
(a)You retain ownership of any Intellectual Property Rights you hold in your Posted Material.
(b)You grant us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, format, adapt, communicate and display your Posted Material to the extent reasonably necessary to operate, administer, secure and provide the Platform and its features, including displaying job posts, quotes, profiles, ratings and reviews to relevant Users.
(c)The licence continues for as long as the relevant Posted Material is available through the Platform. After Posted Material is removed, we may retain and use copies to the extent reasonably necessary for backups, record keeping, legal compliance, dispute resolution, fraud prevention or enforcement of this agreement.
(d)To the extent permitted by law, you consent to us doing any act or omission in relation to your Posted Material that is reasonably necessary to exercise the rights granted under this clause and that might otherwise infringe your moral rights.
(e)You remain responsible for your Posted Material and for any third-party claim arising from your breach of the warranties in this clause.
4.3REMOVAL
(a)We are not required to review or approve Posted Material before it is made available through the Platform.
(b)We may remove, restrict access to or disable Posted Material where we reasonably believe that:
(i)it breaches this agreement or applicable law;
(ii)it is false, misleading, fraudulent, defamatory, discriminatory, abusive, offensive or otherwise inappropriate;
(iii)it infringes or may infringe another person's rights;
(iv)it creates a safety, security or operational risk to the Platform or any User;
(v)it relates to suspected fraud, unlawful activity or misuse of the Platform; or
(vi)removal or restriction is reasonably necessary to protect the Platform, Users or our legitimate interests.
(c)Where reasonably practicable, we may notify you if we remove or restrict access to Posted Material.
(d)You are responsible for keeping any copies of Posted Material that you may require for your own records.
5REFUNDS, SERVICE INTERRUPTIONS AND CANCELLATIONS
(a)Pilbara Tasker provides the Platform as a marketplace through which Customers and Taskers can arrange jobs. Pilbara Tasker is not a party to the contract for a job between a Customer and a Tasker.
(b)If a Customer and Tasker mutually agree to cancel a job before payment has been released to the Tasker, the amount held through the Online Payment Partner for that job will be returned to the Customer.
(c)If the Customer and Tasker do not agree on a cancellation, refund, completion of a job or release of payment, the dispute must be dealt with between the Customer and Tasker in accordance with the dispute resolution provisions of this agreement.
(d)To the maximum extent permitted by law, Pilbara Tasker is not responsible for:
(i)a Customer or Tasker cancelling or failing to complete an agreed job;
(ii)the quality, suitability, timeliness or outcome of services provided by a Tasker;
(iii)a disagreement between a Customer and Tasker about whether a job has been completed satisfactorily or whether payment should be released;
(iv)delays, interruptions or failures affecting the Platform or the Online Payment Partner that are outside our reasonable control; or
(v)any loss arising from a job not being performed or completed, except to the extent the loss is caused by our breach of this agreement or cannot lawfully be excluded.
(e)Nothing in this clause limits any rights or remedies that cannot be excluded under applicable law.
6USER INFORMATION AND VERIFICATION
(a)We may collect information or documents from Users in connection with their use of the Platform, including information relating to identity, ABNs, licences, qualifications or other information relevant to a User or the services they offer.
(b)Unless we expressly state otherwise, our collection, review or display of that information does not mean that we have independently verified it or that we endorse, approve or guarantee any User.
(c)Users remain responsible for making their own enquiries about another User before entering into a contract with them, including checking any licences, qualifications, registrations, experience or other requirements relevant to the particular job.
(d)We will handle personal information collected under this clause in accordance with our Privacy Policy.
7ONLINE PAYMENT PARTNER
(a)We use Stripe as our third-party online payment provider to process payments made through the Platform and to hold and release funds in connection with jobs arranged through the Platform. Stripe is referred to in this agreement as the Online Payment Partner.
(b)When a Customer accepts a Tasker's quote, the Customer will be required to pay the amount quoted by the Tasker together with a Platform Fee equal to 5% of the quoted amount.
(c)The payment will be processed and held through Stripe and will not be released to the Tasker until the job has been completed and the payment is authorised for release in accordance with the Platform's payment process.
(d)Pilbara Tasker will retain the Platform Fee from the amount paid by the Customer. The remaining amount payable to the Tasker will be released through Stripe in accordance with Stripe's applicable payment and payout processes.
(e)Payments processed through Stripe are also subject to Stripe's applicable terms, conditions and privacy policy.
(f)To the maximum extent permitted by law, we are not responsible for any act, omission, delay, outage, security incident or processing error of Stripe that is outside our reasonable control.
(g)We may correct, or instruct Stripe to correct, any payment processing error or mistake relating to a transaction made through the Platform.
(h)Nothing in this clause excludes or limits any right or remedy that cannot be excluded under applicable law.
8SERVICE LIMITATIONS
(a)We take reasonable steps to maintain the availability, security and functionality of the Platform, but we do not guarantee that the Platform will be uninterrupted, error-free or available at all times.
(b)You acknowledge that, from time to time:
(i)the Platform may contain errors, defects or technical faults;
(ii)access to the Platform or particular features may be interrupted, delayed or unavailable;
(iii)messages, notifications or other communications sent through the Platform may be delayed, fail to send or fail to be received;
(iv)third-party services on which the Platform relies may experience outages, delays or other failures;
(v)information supplied by Users or other third parties may be inaccurate, incomplete or out of date; and
(vi)despite the reasonable steps we take to protect the Platform, the security or confidentiality of information transmitted through online services cannot be guaranteed.
(c)To the maximum extent permitted by law, we are not responsible for loss arising from an interruption, delay, error or failure of the Platform that is outside our reasonable control.
(d)Nothing in this clause excludes or limits any right or remedy that cannot be excluded under applicable law.
9INTELLECTUAL PROPERTY
(a)We own, or have the right to use, all Intellectual Property Rights in the Platform and the materials made available by us through the Platform, including its software, functionality, layout, design, branding, logos, graphics, text, images and other content, excluding Posted Material owned by Users and Third Party Content.
(b)We grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Platform and our content solely for the purpose of using the Platform in accordance with this agreement.
(c)Except as permitted by this agreement or applicable law, you must not, without our prior written consent:
(i)copy, reproduce, publish, distribute, communicate, adapt or modify any part of the Platform or our content;
(ii)sell, licence, commercially exploit or otherwise make our content available to another person;
(iii)remove or alter any copyright, trade mark or other proprietary notice;
(iv)reverse engineer, decompile or attempt to derive the source code of any part of the Platform, except to the extent that applicable law expressly permits you to do so; or
(v)use our name, branding, trade marks or other Intellectual Property Rights in a way that suggests an association with, endorsement by or sponsorship from Pilbara Tasker where none exists.
(d)Intellectual Property Rights means all intellectual property and proprietary rights, whether registered or unregistered, including copyright, trade marks, designs, patents, business names, domain names, confidential information and rights to apply for or register those rights anywhere in the world.
10THIRD PARTY CONTENT
(a)The Platform may contain information, materials, links or other content provided by third parties that is not controlled by Pilbara Tasker.
(b)We do not endorse Third Party Content merely because it is available through or linked from the Platform.
(c)To the maximum extent permitted by law, we do not guarantee the accuracy, completeness, reliability, currency, availability or suitability of Third Party Content, and you are responsible for deciding whether to rely on or use that content.
11THIRD PARTY SERVICES
(a)We may rely on third-party service providers, platforms, software and infrastructure to operate and provide parts of the Platform.
(b)Where your use of a particular third-party service is subject to separate terms or policies, we will make those terms or policies available to you where reasonably practicable and you must comply with them when using the relevant service.
(c)Third-party services may change, become unavailable or experience interruptions or technical issues that affect the Platform.
(d)To the maximum extent permitted by law, we are not responsible for the acts, omissions, outages or failures of a third-party service provider to the extent they are outside our reasonable control.
(e)If you do not agree to third-party terms that are necessary for a particular feature or service, you may be unable to use that feature or service.
12DISPUTES BETWEEN USERS
(a)Pilbara Tasker provides the Platform as a marketplace connecting Customers and Taskers. The contract for each job is between the relevant Customer and Tasker, and Pilbara Tasker is not a party to that contract.
(b)If a dispute arises between a Customer and Tasker in connection with a job, including a dispute about the work performed, completion of the job, cancellation, a refund, payment or release of funds, the Customer and Tasker must first use reasonable efforts to resolve the dispute directly with each other.
(c)If the parties mutually agree on how the dispute is to be resolved, including that a job is to be cancelled, payment refunded or funds released, they must provide any information or confirmation reasonably required to give effect to that agreement through the Platform or Online Payment Partner.
(d)Where money relating to a disputed job remains held through the Online Payment Partner, that money will not be released to the Tasker or refunded to the Customer unless:
(i)the Customer and Tasker agree on how the money is to be dealt with;
(ii)the money is dealt with in accordance with an applicable chargeback or payment provider process;
(iii)a court, tribunal or other competent authority requires the money to be dealt with in a particular way; or
(iv)we are otherwise required by law to deal with the money in a particular way.
(e)If the Customer and Tasker cannot resolve their dispute, they are responsible for pursuing any mediation, tribunal, court or other dispute resolution process available to them.
(f)Pilbara Tasker is not required to determine which User is at fault, decide whether a job has been satisfactorily completed, determine the merits of a claim between Users or act as a mediator or arbitrator between Users.
(g)You may report suspected fraud, unlawful conduct, unsafe behaviour or a breach of this agreement to us through the Platform or at support@pilbaratasker.com.au. We may take action in relation to a User's Account or use of the Platform in accordance with this agreement, but doing so does not make us responsible for resolving the underlying dispute between Users.
(h)Each User is responsible for their own costs in connection with a dispute with another User.
(i)Nothing in this clause prevents a User from exercising any right or remedy available under applicable law.
13SECURITY
(a)We take reasonable steps to maintain the security and integrity of the Platform, but we cannot guarantee that the Platform will always be secure, free from viruses, malicious code, unauthorised access or other interference.
(b)You are responsible for taking reasonable precautions when accessing and using the Platform, including protecting your Account credentials, maintaining appropriate security on your devices and promptly notifying us if you become aware of any actual or suspected unauthorised access to your Account.
(c)To the maximum extent permitted by law, we are not responsible for loss or damage to your computer, mobile device, systems or data arising from viruses, malicious code or other interference that is outside our reasonable control.
14DISCLAIMER
(a)Pilbara Tasker operates an online marketplace that enables Customers to post jobs, Taskers to provide quotes and Customers and Taskers to arrange services with each other.
(b)Pilbara Tasker does not perform the services offered by Taskers and is not a party to any contract for a job between a Customer and Tasker. The Customer and Tasker are solely responsible for agreeing the scope, price, timing and other terms of the job and for performing their respective obligations under that contract.
(c)Except where we expressly state otherwise, Pilbara Tasker does not employ, engage, supervise, direct or control Taskers and does not endorse or guarantee any User or any services offered through the Platform.
(d)Customers are responsible for deciding whether a Tasker is suitable for a particular job. This includes making any enquiries they consider appropriate about the Tasker's identity, experience, qualifications, licences, registrations, insurance and ability to perform the relevant services.
(e)Taskers are responsible for ensuring that they are legally entitled, appropriately qualified and, where required, licensed, registered or insured to perform any services they offer or agree to perform.
(i)that a Customer will receive any quotes or that a Tasker will obtain any work through the Platform;
(ii)the identity, character, reliability, suitability, qualifications, licences, registrations, insurance or financial position of any User;
(iii)the accuracy or completeness of information provided by a User;
(iv)the quality, safety, legality, timing or outcome of any job or services arranged through the Platform; or
(v)that a Customer or Tasker will comply with their obligations to the other party.
(g)To the maximum extent permitted by law, all representations, guarantees, conditions and warranties relating to the Platform that are not expressly stated in this agreement are excluded.
(h)Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
(i)To the maximum extent permitted by law, Pilbara Tasker is not liable for any loss arising from:
(i)an act or omission of a Customer, Tasker or other third party;
(ii)the performance, non-performance, delay, cancellation, quality, safety or outcome of a job arranged through the Platform;
(iii)information, representations or statements made by a User;
(iv)a dispute between Users; or
(v)an event or circumstance outside our reasonable control.
(j)To the maximum extent permitted by law, neither you nor Pilbara Tasker will be liable to the other for any indirect, incidental, special or consequential loss, or any loss of profit, revenue, business opportunity, anticipated savings, goodwill or data, arising in connection with this agreement.
(k)The exclusion of liability for indirect or consequential loss does not apply to liability that cannot lawfully be excluded or limited, or to liability arising from fraud, wilful misconduct, personal injury or death caused by a party.
15CONFIDENTIALITY
(a)You may receive confidential or non-public information through your use of the Platform, including information about other Users, jobs, communications, business operations and the operation or security of the Platform.
(i)use confidential information only for the purpose for which it was provided and, where it relates to another User, only as reasonably necessary to arrange or perform a genuine job through the Platform;
(ii)not disclose confidential information to another person except where reasonably necessary to perform an agreed job, with the consent of the person to whom the information relates, or as required by law; and
(iii)take reasonable steps to protect confidential information from unauthorised access, use or disclosure.
(c)These obligations do not apply to information that:
(i)is or becomes publicly available other than through a breach of this agreement;
(ii)you lawfully obtained from another source without an obligation of confidentiality;
(iii)you independently developed without using confidential information obtained through the Platform; or
(iv)must be disclosed by law, a court or a government or regulatory authority.
(d)Nothing in this clause prevents a Customer or Tasker from exchanging information reasonably necessary to perform a job agreed through the Platform.
16PRIVACY
(a)We collect, use, disclose, store and otherwise handle personal information in accordance with our Privacy Policy, available at pilbaratasker.com.au/privacy.
(b)Our Privacy Policy explains the types of personal information we collect, how we collect and use it, the circumstances in which we may disclose it to third-party service providers, how we protect it and how you may request access to or correction of your personal information or make a privacy complaint.
(c)By using the Platform and providing personal information to us, you acknowledge that your personal information will be handled as described in our Privacy Policy and in accordance with applicable privacy laws.
17COLLECTION NOTICE
(a)We collect personal information about you in connection with your registration for and use of the Platform, including to:
(i)create and administer your Account;
(ii)enable you to post, quote for, arrange, perform and review jobs through the Platform;
(iii)process and administer payments through our Online Payment Partner;
(iv)communicate with you about your Account, jobs, payments, disputes, support requests and use of the Platform;
(v)help maintain the safety, security and integrity of the Platform;
(vi)investigate suspected fraud, unlawful conduct or breaches of this agreement; and
(vii)otherwise operate, administer and improve the Platform.
(b)The personal information we collect may include your name, contact details, address or location, job details, photographs, messages, payment-related information and, where relevant, identity information, ABN or business information, licences, qualifications and ratings or reviews.
(c)Our Privacy Policy explains in more detail how we collect, use, disclose, store and protect personal information, the third parties to whom information may be disclosed and how you may request access to or correction of your personal information or make a privacy complaint. Our Privacy Policy is available at pilbaratasker.com.au/privacy.
18TERMINATION
(a)You may terminate your Account at any time using the functionality available through the Platform or, if that functionality is not available, by contacting us at support@pilbaratasker.com.au.
(b)We may restrict, suspend or terminate your Account where we reasonably believe that:
(i)you have materially or repeatedly breached this agreement;
(ii)you have engaged in fraud, unlawful activity, misleading conduct, abusive behaviour or other misuse of the Platform;
(iii)your conduct creates a material safety, security or operational risk to another User or the Platform;
(iv)you have attempted to bypass the Platform or arrange payment outside the Platform contrary to this agreement;
(v)continued access to the Platform may expose us or another User to legal or regulatory risk;
(vi)we are required to do so by law, a court order or a government or regulatory authority; or
(vii)termination is otherwise permitted under this agreement.
(c)Where reasonably practicable, we may notify you of a suspension or termination and the reason for it. We may act without prior notice where we reasonably consider immediate action necessary to address fraud, unlawful conduct, safety concerns, security risks or a legal requirement.
(d)On termination of your Account:
(i)your right to access and use the Platform may cease;
(ii)your job posts, quotes, profile or other Posted Material may be removed or made unavailable;
(iii)you may lose access to information or communications available through your Account; and
(iv)we may retain records and information to the extent permitted by law and in accordance with our Privacy Policy.
(e)Termination of your Account does not itself cancel or affect any contract already entered into between a Customer and Tasker. The relevant Customer and Tasker remain responsible for dealing with any outstanding job, cancellation, payment, refund or dispute in accordance with their contract and this agreement.
(f)Termination does not affect any rights, obligations or liabilities that accrued before termination, including any obligation relating to payment, refunds, disputes or amounts properly owing.
(g)Any provision of this agreement which by its nature is intended to continue after termination will survive termination, including provisions relating to intellectual property, confidentiality, privacy, liability, disputes and records.
19TAX
(a)Each User is responsible for determining and complying with their own tax obligations arising from jobs or transactions arranged through the Platform.
(b)Taskers are responsible for declaring income received from jobs and for any GST, income tax, registration, reporting or other taxation obligations that apply to them or their business.
(c)Customers are responsible for any tax obligations that apply to them in connection with services they obtain through the Platform.
(d)Pilbara Tasker does not provide tax advice and is not responsible for a User's failure to comply with their tax obligations.
(e)Nothing in this clause prevents Pilbara Tasker or the Online Payment Partner from withholding, reporting or remitting an amount where required by applicable law.
20RECORDS
(a)We may create and retain records relating to your Account and use of the Platform, including records of:
(i)Account and profile information;
(ii)job posts and job details;
(iii)quotes and accepted jobs;
(iv)transactions and payment activity;
(v)messages and communications sent through the Platform;
(vi)cancellations, complaints and disputes;
(vii)ratings, reviews and other Posted Material; and
(viii)technical and account activity information reasonably required to operate, secure and administer the Platform.
(b)We may use and retain those records to the extent reasonably necessary to operate and administer the Platform, process or reconcile transactions, provide support, prevent or investigate fraud or misuse, resolve complaints, enforce this agreement, comply with legal obligations or establish, exercise or defend legal claims.
(c)We may disclose relevant records where required by law, a court or government or regulatory authority, or where otherwise permitted under our Privacy Policy.
(d)Personal information contained in those records will be handled in accordance with our Privacy Policy and applicable privacy laws.
21NOTICES
(a)A notice or other communication under this agreement must be in writing and may be sent by email.
(b)We may send notices to you at the email address associated with your Account. You are responsible for keeping that email address current.
(c)You may send notices to Pilbara Tasker at support@pilbaratasker.com.au
(d)Unless the sender knows or reasonably suspects that an email was not delivered, an email notice will be taken to have been received:
(i)when the recipient replies to the email; or
(ii)24 hours after the email was sent, or, if that time falls on a Saturday, Sunday or public holiday in Western Australia, on the next business day in Western Australia,
(iii)whichever occurs first.
22GENERAL
22.1GOVERNING LAW AND JURISDICTION
(a)This agreement is governed by the laws of Western Australia.
(b)Each party submits to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from those courts.
22.2WAIVER
(a)A failure or delay by a party to exercise a right under this agreement does not operate as a waiver of that right.
(b)A waiver is effective only if it is in writing and given by the party granting the waiver.
22.3SEVERANCE
(a)If any provision of this agreement is wholly or partly invalid, illegal or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable or, if that is not possible, severed to the extent of the invalidity, illegality or unenforceability.
(b)The remaining provisions of this agreement will continue in effect.
22.4JOINT AND SEVERAL LIABILITY
If an obligation under this agreement is undertaken by two or more persons, that obligation binds those persons jointly and severally.
22.5ASSIGNMENT
(a)You must not assign, transfer or otherwise deal with your rights or obligations under this agreement without our prior written consent.
(b)We must not assign or transfer our rights or obligations under this agreement in a way that materially reduces your rights without your consent, except as part of a sale, transfer or restructuring of the Platform or our business, provided that the person receiving those rights and obligations assumes our obligations under this agreement.
22.6COSTS
Each party is responsible for its own costs and expenses arising from entering into and performing this agreement, unless this agreement expressly provides otherwise.
22.7ENTIRE AGREEMENT
(a)This agreement and any policies or terms expressly incorporated into it constitute the entire agreement between you and Pilbara Tasker concerning your use of the Platform and supersede any prior agreement, representation or understanding about that subject matter.
(b)Nothing in this clause excludes liability for fraud or limits any right or remedy that cannot lawfully be excluded.
22.8CHANGES TO THIS AGREEMENT
(a)We may amend this agreement from time to time where reasonably necessary to reflect changes to the Platform, our business or operational practices, applicable laws or regulatory requirements, or for other legitimate business purposes.
(b)We will make the updated agreement available through the Platform. If an amendment materially affects your rights or obligations, we will take reasonable steps to notify you before the amendment takes effect, including by email to the address associated with your Account or by notice through the Platform.
(c)Unless a later date is stated in the notice or updated agreement, an amendment will take effect when the updated agreement is published on the Platform.
(d)An amendment will apply only from the date it takes effect and will not affect any rights, obligations or liabilities that accrued before that date, including in relation to a job already accepted and paid for.
(e)If you continue to access or use the Platform after an amendment takes effect, you will be taken to have agreed to the amended agreement.
(f)Nothing in this clause permits us to amend this agreement in a manner that would exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
22.9INTERPRETATION
Unless the context requires otherwise:
(a)words in the singular include the plural and vice versa;
(b)a reference to a person includes an individual, company, partnership, trust, association, government body or other legal entity;
(c)a reference to a party includes that party's permitted successors and assigns;
(d)a reference to a document includes that document as amended or replaced from time to time in accordance with its terms;
(e)a reference to legislation includes any amendment, replacement or subordinate legislation made under it;
(f)including, includes and similar expressions are not words of limitation;
(g)headings are for convenience only and do not affect interpretation; and
(h)no provision of this agreement will be interpreted against a party merely because that party prepared or proposed the provision.
Part B — Service Providers
23TASKER ELIGIBILITY AND QUALIFICATIONS
(a)If you use the Platform as a Tasker, you may offer services as an individual, sole trader, business or other service provider, subject to this agreement and any applicable law.
(b)You are responsible for ensuring that you are legally entitled and reasonably capable of performing each job for which you provide a quote.
(c)If a particular job requires a licence, registration, qualification, permit, clearance, accreditation or other authorisation, you must hold and maintain that requirement before offering or performing the relevant services.
(d)If you state on your Account, in a quote or elsewhere on the Platform that you hold any particular licence, qualification, registration, experience, insurance or other credential, you represent and warrant that the information is accurate and current.
(e)We may reasonably request evidence of any licence, qualification, registration or other credential that you represent you hold. Unless we expressly state otherwise, Pilbara Tasker does not independently verify or guarantee a Tasker's qualifications, licences, registrations, insurance or suitability for a particular job.
24JOB REQUESTS AND QUOTES
(a)Customers may post requests for services through the Platform and provide information about the work they require, including the nature and location of the job, photographs, preferred timing and other relevant details.
(b)Taskers may view available job requests and submit quotes for jobs they are interested in performing.
(c)If you submit a quote as a Tasker, you must:
(i)provide information that is accurate, complete and not misleading;
(ii)quote only for work that you are reasonably capable and legally entitled to perform;
(iii)state the price you propose to charge for the job and provide any other information reasonably required through the Platform;
(iv)make clear any material assumptions, exclusions or conditions that apply to your quote; and
(v)ensure that any licences, qualifications, registrations or other credentials referred to in your quote are accurate and current.
(d)Submitting a quote does not guarantee that the Customer will accept your quote or engage you to perform the job.
(e)Pilbara Tasker may determine how job requests and quotes are displayed, ranked or made available through the Platform and does not guarantee that every Tasker will see every available job request or that any Tasker will receive work through the Platform.
(f)Pilbara Tasker is not responsible for the accuracy, completeness or reliability of information supplied by a Customer in a job request. Taskers are responsible for making any enquiries reasonably necessary before agreeing to perform a job.
25ACCEPTANCE OF A QUOTE
(a)A Customer may accept a Tasker's quote through the Platform.
(b)When a Customer accepts a quote and the applicable payment process is completed, the Customer and Tasker enter into a contract with each other for the Tasker to perform the agreed job for the quoted amount and on any other terms agreed between them through the Platform.
(c)Pilbara Tasker is not a party to that contract.
(d)Any additional terms agreed between the Customer and Tasker must not be inconsistent with this agreement or applicable law.
(e)Once a quote has been accepted, the Tasker must take reasonable steps to perform the agreed job in accordance with the accepted quote and any other terms agreed with the Customer.
(f)Any cancellation, refund or dispute relating to an accepted job must be dealt with in accordance with the cancellation, payment and dispute provisions of this agreement.
26PROVISION OF SERVICES
(a)If you are a Tasker, you must perform each job you agree to undertake through the Platform:
(i)in accordance with the accepted quote and any other terms agreed with the Customer through the Platform;
(ii)with due care and skill and in a professional, diligent and timely manner;
(iii)in accordance with all applicable laws, regulations and industry requirements;
(iv)only where you hold any licence, registration, qualification, permit or other authorisation required to perform the relevant services; and
(v)in accordance with any applicable consumer guarantees or other obligations imposed by law.
(b)You are responsible for determining how to perform the services and for providing any tools, equipment, materials, personnel or other resources required to complete the job, except to the extent otherwise agreed with the Customer.
(c)You must not represent that a job has been completed unless the services agreed with the Customer have been performed.
(d)A Customer may provide a rating or review in relation to services you perform through the Platform in accordance with the ratings and reviews provisions of this agreement.
(e)If a Customer or Tasker wishes to change the agreed date, time, scope or other material term of a job after a quote has been accepted, the change must be agreed between the Customer and Tasker. Neither party is required to accept a proposed change.
27FEES
(a)It is free to register for the Platform, post a job and submit a quote. Pilbara Tasker does not charge Taskers a subscription fee or fee merely to access or quote for available jobs.
(b)When submitting a quote, the Tasker must state the amount they propose to charge the Customer for performing the job.
(c)If a Customer accepts a quote, Pilbara Tasker will charge the Customer:
(i)the amount quoted by the Tasker; and
(ii)a Platform Fee equal to 5% of the amount quoted by the Tasker.
(d)The Platform will display the amount quoted by the Tasker, the applicable Platform Fee and the total amount payable by the Customer before the Customer accepts the quote and makes payment.
(e)Payments are processed through Stripe as the Online Payment Partner.
(f)When a Customer accepts a quote and makes payment, the funds relating to the job will be processed and held through Stripe in accordance with the Platform's payment process and Stripe's applicable terms.
(g)Subject to any cancellation, refund or dispute, the amount quoted by the Tasker will be released to the Tasker after the job has been completed and the payment is authorised for release in accordance with the Platform's payment process.
(h)Pilbara Tasker is entitled to retain the Platform Fee in consideration for providing and operating the Platform.
(i)The timing and method of any payout to a Tasker may be subject to Stripe's applicable payout processes and terms.
(j)Each User is responsible for any tax obligations that apply to them in connection with amounts paid or received through the Platform.
(k)We may change the Platform Fee for future jobs by updating the fee displayed on the Platform. A change to the Platform Fee will not affect a job that has already been accepted and paid for before the change takes effect.
28POST-PAYOUT CHARGEBACKS AND REVERSALS
(a)If, after an amount relating to a job has been released or paid to you, all or part of the corresponding payment made by the Customer is subsequently charged back, reversed, refunded or otherwise recovered from Pilbara Tasker or the Online Payment Partner, you must reimburse us for:
(i)the amount previously paid to you that is affected by the chargeback, reversal, refund or recovery; and
(ii)any chargeback, dispute, reversal or similar fee charged to us by the Online Payment Partner that is reasonably attributable to that payment.
(b)We may recover an amount payable by you under clause 27(l) by:
(i)deducting or setting off that amount against any amount otherwise payable to you through the Platform;
(ii)instructing the Online Payment Partner to recover or deduct the amount from your balance or future payouts, to the extent permitted by the Online Payment Partner's applicable terms and processes; or
(iii)requiring you to pay the outstanding amount to us within a reasonable period specified by us.
(c)You must provide any information, documents or other reasonable assistance requested by us in connection with responding to or disputing a chargeback, payment reversal or similar claim relating to a job you performed.
(d)If we recover an amount from you under this clause and the relevant chargeback or reversal is subsequently withdrawn or successfully disputed, we will credit or return to you the amount recovered from you to the extent that amount is subsequently restored to us, less any fees or amounts that remain payable by us in connection with the matter.
(e)Our rights under this clause apply whether the chargeback, reversal, refund or recovery occurs before or after your Account is suspended or terminated.
(f)Nothing in this clause requires you to reimburse us to the extent that the relevant chargeback, reversal, refund or recovery resulted from our fraud, wilful misconduct or material breach of this agreement, or to the extent recovery from you would otherwise be prohibited by applicable law.
29REFUNDS AND CANCELLATIONS
(a)Once a Customer has accepted a Tasker's quote and payment has been made, the Customer and Tasker must not cancel the agreed job unless they mutually agree to the cancellation or the cancellation is otherwise required or permitted by law.
(b)If the Customer and Tasker mutually agree to cancel the job before the funds have been released to the Tasker, they must confirm the cancellation through the Platform or in any other manner reasonably required by us. The funds held in respect of that job will then be returned to the Customer through the applicable payment process.
(c)If only one party wishes to cancel and the other party does not agree, the Customer and Tasker must deal with the matter in accordance with the dispute resolution provisions of this agreement.
(d)Pilbara Tasker is not responsible for deciding whether a Customer or Tasker is entitled to cancel a job, whether services have been satisfactorily completed or which User is responsible for a dispute. Those matters are between the Customer and Tasker, except to the extent Pilbara Tasker is required to act under applicable law or the applicable payment process.
(e)While a cancellation or dispute remains unresolved, funds held in connection with the relevant job may remain held through the Online Payment Partner until:
(i)the Customer and Tasker agree how the funds are to be dealt with;
(ii)the funds are dealt with under an applicable payment or chargeback process;
(iii)a court, tribunal or other competent authority determines how the funds are to be dealt with; or
(iv)the funds must otherwise be dealt with in a particular way under applicable law.
(f)A Tasker must provide reasonable information or assistance requested through the Platform in connection with a cancellation, payment issue or dispute relating to a job they agreed to perform.
(g)Nothing in this clause limits any refund, cancellation or other right that a Customer has under the Australian Consumer Law or any other applicable law.
30BYPASSING
(a)If you are a Tasker, you must not use the Platform to obtain a Customer's details or make contact with a Customer and then arrange for a job introduced through the Platform, or payment for that job, to be completed outside the Platform for the purpose of avoiding the Platform Fee or otherwise circumventing the Platform.
(b)You must not encourage or assist a Customer to:
(i)cancel or withdraw a job from the Platform so that substantially the same job can be arranged outside the Platform;
(ii)make or receive payment outside the Platform for a job that was introduced, quoted for or accepted through the Platform; or
(iii)otherwise circumvent the Platform's quoting, payment or fee processes.
(c)This clause does not prevent a Customer and Tasker from communicating outside the Platform to the extent reasonably necessary to perform a job that has been accepted and paid for through the Platform.
(d)We may restrict, suspend or terminate your Account if we reasonably believe that you have materially or repeatedly breached this clause.
31BINDING CONTRACT
(a)A Tasker's submission of a quote through the Platform is an offer to perform the relevant job for the amount and on the terms stated in that quote.
(b)A Customer may accept a Tasker's quote through the Platform.
(c)When the Customer accepts the quote and completes the applicable payment process, a binding contract is formed directly between the Customer and the Tasker for the Tasker to perform the agreed job for the quoted amount and on any other terms agreed between them through the Platform.
(d)Pilbara Tasker is not a party to that contract and does not assume responsibility for the performance of the Customer's or Tasker's obligations under it.
(e)Any additional terms agreed between the Customer and Tasker must not be inconsistent with this agreement or applicable law.
32TASKER WARRANTIES
(a)By using the Platform as a Tasker or submitting a quote for a job, you represent and warrant that:
(i)the information you provide about yourself, your business, experience, qualifications, licences, registrations and other credentials is accurate, complete and not misleading;
(ii)you are reasonably capable of performing each job for which you submit a quote;
(iii)you hold and will maintain any licence, registration, qualification, permit, clearance or other authorisation required by law to perform the relevant services;
(iv)you will perform each agreed job with due care and skill and in accordance with applicable law;
(v)you will comply with any applicable safety, professional or industry requirements relevant to the services you provide; and
(vi)you will not represent that you hold any licence, qualification, registration, insurance or other credential unless that representation is accurate and current.
(b)If you engage another person to assist you in performing a job, you remain responsible for ensuring that person is appropriately skilled and, where required by law, appropriately licensed, registered, qualified or authorised to perform the work allocated to them.
(c)Nothing in this clause means that Pilbara Tasker has verified or guarantees a Tasker's identity, experience, qualifications, licences, registrations, insurance, suitability or ability to perform a particular job unless we expressly state otherwise.
Part C — Customers
33CUSTOMER JOB REQUESTS, QUOTES AND FEES
(a)If you use the Platform as a Customer, you may post a request for services through the Platform describing the job you require.
(b)When posting a job request, you must:
(i)submit only genuine requests for services that you reasonably intend to have performed;
(ii)provide information that is accurate, complete and not misleading;
(iii)provide sufficient information about the nature, location, timing and requirements of the job to allow Taskers to assess whether they wish to provide a quote; and
(iv)promptly correct any material information that becomes inaccurate or changes before a quote is accepted.
(c)Taskers may submit quotes in response to your job request. You are responsible for reviewing and comparing those quotes and deciding whether a particular Tasker is suitable for the job.
(d)A Tasker's quote is an offer to perform the relevant job for the amount and on the terms stated in that quote.
(e)When you accept a Tasker's quote through the Platform and complete the applicable payment process, a binding contract is formed directly between you and the Tasker for the performance of the agreed job.
(f)Pilbara Tasker is not a party to that contract.
(g)Any additional terms agreed between you and the Tasker must not be inconsistent with this agreement or applicable law.
(h)Posting a job request is free.
(i)When you accept a Tasker's quote, you must pay:
(i)the amount quoted by the Tasker; and
(ii)a Platform Fee equal to 5% of the amount quoted by the Tasker.
(j)The Platform will display the quoted amount, the Platform Fee and the total amount payable before you accept the quote and make payment.
34PAYMENT
(a)Payment must be made through the Platform using Stripe as the Online Payment Partner when you accept a Tasker's quote.
(b)The amount you pay will be processed and held through Stripe in accordance with the Platform's payment process and Stripe's applicable terms.
(c)Subject to any cancellation, refund or dispute, the amount payable to the Tasker will be released after the job has been completed and payment is authorised for release in accordance with the Platform's payment process.
(d)You must not make or arrange payment outside the Platform for a job that was introduced, quoted for or accepted through the Platform for the purpose of avoiding the Platform Fee or otherwise bypassing the Platform.
(e)The Online Payment Partner may apply fees or charges permitted by applicable law and its applicable terms. Any such fee or charge will be disclosed through the applicable payment process where required.
(f)If a pricing or payment processing error occurs, we may take reasonable steps to correct the error, including by contacting you or instructing the Online Payment Partner to correct the relevant transaction.
(g)If an accepted quote contains a genuine pricing error that cannot reasonably be corrected without changing the agreed price, you and the Tasker must agree whether the job will proceed at the corrected price or be cancelled. If the job is cancelled before funds are released, the amount held for the job will be returned through the applicable payment process.
(h)Nothing in this clause limits any right or remedy available to you under the Australian Consumer Law or any other applicable law.
35CANCELLATIONS
(a)Once you have accepted a Tasker's quote and payment has been made, you must not cancel the agreed job unless the Tasker agrees to the cancellation or the cancellation is otherwise required or permitted by law.
(b)If you and the Tasker mutually agree to cancel the job before the funds have been released to the Tasker, you must confirm the cancellation through the Platform or in any other manner reasonably required by us. The funds held in respect of the job will then be returned to you through the applicable payment process.
(c)If you wish to cancel and the Tasker does not agree, you and the Tasker must deal with the matter in accordance with the dispute resolution provisions of this agreement.
(d)If a Tasker wishes to cancel and you do not agree, the matter must also be dealt with in accordance with the dispute resolution provisions of this agreement.
(e)Pilbara Tasker is not responsible for deciding whether you or a Tasker is entitled to cancel a job, whether the services have been satisfactorily completed or which User is responsible for a disagreement.
(f)While a cancellation or dispute remains unresolved, funds held in connection with the relevant job may remain held through the Online Payment Partner until:
(i)you and the Tasker agree how the funds are to be dealt with;
(ii)the funds are dealt with under an applicable payment or chargeback process;
(iii)a court, tribunal or other competent authority determines how the funds are to be dealt with; or
(iv)the funds must otherwise be dealt with in a particular way under applicable law.
(g)You must provide reasonable information or assistance requested through the Platform in connection with a cancellation, payment issue or dispute relating to your job.
(h)Nothing in this clause limits any cancellation, refund or other right you may have under the Australian Consumer Law or any other applicable law.
36RATINGS AND REVIEWS
(a)After a job has been completed through the Platform, the Customer and Tasker may each provide a rating, review or other feedback about their experience with the other User.
(b)Ratings and reviews may be displayed publicly on the Platform and associated with the relevant User's Account.
(c)You may only submit a rating or review where:
(i)you were a Customer or Tasker for the relevant job through the Platform;
(ii)the rating or review relates to your own genuine experience;
(iii)the information you provide is true, fair and accurate; and
(iv)the rating or review complies with this agreement and applicable law.
(d)You must not submit a rating or review that:
(i)is false, misleading, defamatory, discriminatory, abusive, threatening or otherwise unlawful;
(ii)relates to a job or experience in which you were not personally involved;
(iii)has been manipulated or submitted for the purpose of improperly increasing or decreasing a User's rating;
(iv)is submitted in exchange for an undisclosed payment, gift, discount, benefit or other incentive; or
(v)relates to a User with whom you have a personal, employment, ownership or other relationship that could reasonably affect the independence of the review, unless that relationship is clearly disclosed.
(e)If you receive or are offered an incentive in connection with a rating or review, you must clearly disclose that incentive in the review.
(f)We are not required to review ratings or reviews before they are published.
(g)We may remove, restrict or disable a rating or review where we reasonably believe that it:
(i)breaches this agreement or applicable law;
(ii)is false, misleading, fraudulent, defamatory, abusive or otherwise inappropriate;
(iii)does not relate to a genuine job completed through the Platform; or
(iv)has been manipulated or submitted in a way that compromises the integrity of the Platform's review system.
(h)We may restrict, suspend or terminate a User's ability to submit ratings or reviews where we reasonably believe that the User has materially or repeatedly misused the review system.
(i)To the maximum extent permitted by law, ratings and reviews represent the opinions and experiences of the Users who submit them and are not statements, endorsements or guarantees by Pilbara Tasker.
37TASKERS
(a)Taskers who use the Platform are independent third parties and are not employees, agents, partners or representatives of Pilbara Tasker.
(b)The availability of a Tasker, profile, quote, rating or review through the Platform does not mean that Pilbara Tasker endorses, recommends or guarantees that Tasker or their services.
(c)Unless we expressly state otherwise, Pilbara Tasker does not independently verify or guarantee:
(i)a Tasker's identity, qualifications, licences, registrations, insurance or other credentials;
(ii)the accuracy or completeness of information provided by a Tasker;
(iii)a Tasker's experience, competence, suitability or ability to perform a particular job;
(iv)the quality, safety, legality or outcome of services provided by a Tasker; or
(v)a Tasker's financial position or ability to meet their obligations.
(d)Customers are responsible for making any enquiries they consider appropriate before accepting a Tasker's quote, including checking any licence, qualification, registration, insurance or other requirement relevant to the particular job.
(e)Any contract for services formed through the Platform is between the Customer and Tasker. Pilbara Tasker is not a party to that contract.
38COMMUNICATION OUTSIDE THE PLATFORM
(a)Before a quote has been accepted and the applicable payment process completed, you must not use information obtained through the Platform to contact or communicate with a Tasker outside the Platform for the purpose of arranging the relevant job.
(b)Once a quote has been accepted and payment has been made through the Platform, the Customer and Tasker may communicate outside the Platform to the extent reasonably necessary to arrange and perform the agreed job.
(c)You must not use communications outside the Platform to:
(i)arrange for a job introduced, quoted for or accepted through the Platform to be performed outside the Platform for the purpose of avoiding the Platform Fee;
(ii)make or arrange payment outside the Platform for a job introduced, quoted for or accepted through the Platform;
(iii)cancel or withdraw a job from the Platform so that substantially the same job can be arranged directly with the Tasker outside the Platform; or
(iv)otherwise bypass or circumvent the Platform's quoting, payment or fee processes.
(d)We may restrict, suspend or terminate your Account if we reasonably believe that you have materially or repeatedly breached this clause.
39Dictionary
| Defined term | Meaning |
|---|
| Account | An account registered by a User through the Platform to access and use the features of the Platform. |
| Australian Consumer Law | The Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth). |
| Company | Pilbara Tasker. |
| Customer | A User who uses the Platform to post a job, request services, receive or compare quotes, engage a Tasker or otherwise obtain services from a Tasker through the Platform. |
| Intellectual Property Rights | All intellectual property and proprietary rights, whether registered or unregistered, including copyright, trade marks, designs, patents, business names, domain names, confidential information and rights to apply for or register those rights anywhere in the world. |
| Online Payment Partner | Stripe, or any replacement third-party payment provider used by Pilbara Tasker to process, hold, release or otherwise facilitate payments made through the Platform. |
| Pilbara Tasker | The operator of the Platform, being PILBARA TASKER, ABN 36 400 463 786. |
| Platform | The Pilbara Tasker online marketplace through which Customers may post jobs and receive quotes and Taskers may view jobs, submit quotes and arrange services with Customers. |
| Platform Fee | The fee charged by Pilbara Tasker for providing and operating the Platform, currently equal to 5% of the amount quoted by the Tasker and payable by the Customer in addition to the Tasker’s quoted amount. |
| Posted Material | Any information, content or material that you submit, upload, publish, send or otherwise make available through the Platform, including profile information, job descriptions, quotes, photographs, messages, ratings and reviews. |
| Privacy Policy | Pilbara Tasker’s privacy policy, as amended from time to time, which explains how Pilbara Tasker collects, uses, discloses, stores and otherwise handles personal information. |
| Services | The services provided by Pilbara Tasker in operating and making the Platform available to Users. For clarity, Services do not include the services performed by a Tasker for a Customer. |
| Tasker | A User who uses the Platform to view job requests, submit quotes or provide services to Customers, whether as an individual, sole trader, business or other independent service provider. |
| Third Party Content | Information, materials, links or other content provided by third parties and made available through or linked from the Platform. |
| User | Any person or entity that accesses or uses the Platform, including a Customer or Tasker. |