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How Pilbara Tasker works — and how your money stays safe.
This is a plain-English summary. Our Terms & Conditions and Privacy Policy are the binding documents.
Pilbara Tasker is a local marketplace that connects people in the Pilbara who need a job completed with local tradies and everyday skilled people who can do it — from a quick handyman fix to a big weekend project.
Yes — it's free to sign up, post jobs, browse work and send quotes. A 5% platform fee only applies when a job is actually paid (see Payments below).
Yes. When you accept a quote you pay upfront, but the money is held securely by our payment provider (Stripe) — it is not released to the tasker straight away. The funds are only released when you mark the job complete. This protects both sides: the tasker knows the money is there, and you stay in control until the work is done.
Only after you (the customer) confirm the job is done and release the payment. The funds are then transferred to the tasker and paid out to their bank account automatically (usually within a few business days).
Customers pay the quoted price plus a 5% platform fee (added on top). Taskers receive their full quoted amount. The fee covers running the platform and secure payments.
Because the money is held until you release it, you stay protected. If there's a problem, raise it with the tasker first — a job can be cancelled by mutual agreement, and you're refunded in full from the held funds. Reach out to support if you need a hand.
No. All payments are handled securely by Stripe — we never see or store your card number.
Compare quotes on price, proposed dates, messages, reviews and — for licensed work — their licence details. You can ask questions before you accept.
Yes. Taskers quote a price and dates, and you can counter-offer before accepting. Once you accept and pay, the scope, price and schedule are locked in.
Before you accept a quote, you can edit or cancel your job freely. After you've accepted and paid, changes or cancellation need mutual agreement — a cancellation refunds you in full.
Yes — once a job is agreed you get a private message thread with the tasker, and can share contact details there. Personal details are never shown publicly.
Head to Find work to see open jobs. Filter by category and by area, and tap the ☆ to save a job to your watchlist for later.
Set your alert preferences — the categories you do and the areas you cover — and we'll notify you (in-app and by email) when a matching job is posted. You only hear about the areas you choose, so no Karratha alerts when you're in Hedland.
Connect a bank account through Stripe's quick, secure setup (one time). Submit a quote; if it's accepted, do the work; once the customer marks the job complete, the held payment is released and paid to your bank automatically. In the rare event a customer's payment is later reversed or charged back after you've been paid, that amount (and any related fee) may be recovered from you — see the Terms.
Nothing to join or quote — and you receive your full quoted amount. The 5% platform fee is added on top and paid by the customer, not taken from you.
For work that legally requires a licence in WA (e.g. electrical, plumbing/gas), you must hold a current, valid licence and declare your details. We don't verify licences, so customers should confirm them via the relevant public register.
No. Taskers are independent — we're a venue that connects people. We don't employ or supervise taskers or guarantee any work. The held-payment system and genuine reviews are there to help build trust.
After a job is completed, the customer and the tasker each leave a review of the other. Reviews come only from real jobs completed and paid through the platform — so they're genuine, not anonymous ratings. We may remove a review that breaches our Terms (for example, false, abusive or fake reviews).
Raise it with the other party first. Because funds are held until you release them, most issues are sorted before any money changes hands. Contact support if you need help.
Yes. Contact details are only shared privately between a customer and their assigned tasker — never shown publicly.
Towns across the Pilbara — Hedland (Port & South), Karratha, Dampier, Roebourne, Wickham, Newman, Tom Price and more.
Yes — once a job is complete and paid, a receipt is available to view or print from the job page. (Pilbara Tasker isn't registered for GST yet, so it's a receipt, not a tax invoice — you can still use it to substantiate a work-related expense.)
Use the Support page, or email us at support@pilbaratasker.com.au.