Privacy Policy

This Privacy Policy explains how Pilbara Tasker (ABN 36 400 463 786) (Pilbara Tasker, we, us or our) collects, holds, uses and discloses personal information in connection with the Pilbara Tasker online marketplace and associated services (Platform).

We take our privacy obligations seriously and are committed to handling personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy applies to personal information we collect about Customers, Taskers and other people who access or interact with the Platform.

By providing personal information to us or using the Platform, you acknowledge that we will collect, hold, use and disclose your personal information as described in this Privacy Policy.

If you have any questions or concerns about how we handle your personal information, you can contact us using the details set out in the Contact Us section of this Privacy Policy.

We may update this Privacy Policy from time to time by publishing an updated version on the Platform. The updated version will apply from the date it is published, unless otherwise stated.

The types of personal information we collect will depend on how you use or interact with the Platform and may include:

your name;

your email address, telephone number and other contact details;

your residential, postal, service or job location and other address information;

Account and profile information;

information about jobs you post, quote for, accept or perform through the Platform, including job descriptions, locations, preferred dates and other job requirements;

quotes, pricing information and details of jobs agreed between Customers and Taskers;

photographs, files and other material uploaded or provided through the Platform;

messages and other communications sent through the Platform or to us;

ratings, reviews and other feedback;

payment and transaction information processed through Stripe, including transaction and payment status information and, for Taskers, bank details used for payouts, but not full payment card details;

identity information and identity verification documents where collected;

if you are a Tasker, information about your business, ABN, licences, registrations, qualifications, experience and other credentials that you provide to us;

information relating to cancellations, complaints, disputes, refunds and support requests;

information you provide when contacting or communicating with us;

technical information relating to your use of the Platform, including your device type, browser information, IP address, log information and information about how you interact with the Platform, including request and IP address logs that may be processed by Vercel through its website hosting and serverless functions;

location information where provided by you or generated through your use of location-based features of the Platform; and

any other personal information that you voluntarily provide to us or that we reasonably require in connection with operating and administering the Platform.

All card payments are processed through Stripe’s hosted Checkout, and full card details are entered directly into Stripe’s systems. Card details are not entered into, received by or stored by Pilbara Tasker, although Pilbara Tasker may receive transaction and payment status information from Stripe.

We do not require Users to provide sensitive information unless it is reasonably necessary for a particular purpose and permitted by law. If you provide sensitive information to us, we will handle it in accordance with applicable privacy laws.

The Platform is intended for Users who are at least 18 years old. You must not create an Account or use the Platform if you are under 18.

We do not knowingly seek to collect personal information from individuals under the age of 18 through the Platform.

If we become aware that we have collected personal information from an individual under the age of 18 in circumstances where they were not permitted to use the Platform, we may take reasonable steps to delete or otherwise deal with that information as required by applicable law.

If you believe that we may hold personal information about an individual under the age of 18, please contact us using the details set out in the Contact Us section of this Privacy Policy.

We may collect personal information directly from you when you:

create or update an Account;

post a job or other request for services through the Platform;

view or respond to a job request;

submit, receive, accept or otherwise interact with a quote;

arrange or perform a job through the Platform;

upload photographs, documents or other information to the Platform;

send or receive messages or other communications through the Platform, including transactional or service emails relating to Accounts, jobs, payments, password or security notifications and receipts, and optional job alert emails that Users may opt into and switch off;

make a card payment through Stripe’s hosted Checkout or provide Tasker bank details to Stripe for payouts;

submit a rating, review or other feedback;

request support, make a complaint or participate in a dispute or cancellation process;

provide information about your identity, business, ABN, licences, qualifications or other credentials;

contact or communicate with us; or

otherwise provide personal information to us through your use of the Platform.

We may also collect personal information from third parties where reasonably necessary to operate and administer the Platform, including:

Stripe, in connection with payment processing and payouts, including transaction and payment status information and Tasker bank details, but not full card details, which are entered directly into Stripe’s systems through Stripe’s hosted Checkout and are not entered into, received by or stored by Pilbara Tasker;

Supabase, which provides the Platform’s database, authentication and file storage and is the primary store of user data;

Vercel,

Resend, which processes transactional or service emails relating to Accounts, jobs, payments, password or security notifications and receipts, and optional job alert emails, in the United States; the United States for handling and forwarding;

other Users, including where a Customer or Tasker provides information about you in connection with a job, communication, rating, review, complaint or dispute; and

other third parties where you have authorised the disclosure or where collection is otherwise permitted by law.

When you use the Platform, we may also automatically collect technical information about your access to and use of the Platform, such as your IP address, device and browser information, log information and information about how you interact with the Platform.

The Platform uses only cookies or similar technologies that are reasonably necessary for authentication, session management, security and operation of the Platform, including Supabase authentication and session cookies. The Platform does not currently use analytics cookies, advertising pixels, marketing cookies or other similar tracking technologies; disabling necessary cookies through your browser or device settings may prevent authentication or affect the security or operation of the Platform.

We may collect, hold, use and disclose your personal information where reasonably necessary to:

create, maintain and administer your Account;

operate and provide the Platform and its features;

enable Customers to post jobs and receive, review and accept quotes from Taskers;

enable Taskers to view job requests, submit quotes and perform jobs arranged through the Platform;

facilitate communications between Customers and Taskers in connection with jobs;

process and administer payments, payouts, refunds and reconciliation through Stripe, including transaction and payment status information and Tasker bank details, while all card payments are processed through Stripe’s hosted Checkout and full card details are entered directly into Stripe’s systems and are not entered into, received by or stored by Pilbara Tasker;

administer ratings, reviews and other feedback provided through the Platform;

respond to enquiries, support requests, complaints, cancellations and disputes, including through support emails handled or forwarded by ImprovMX and Google Gmail in the United States;

communicate with you by email only through transactional or service communications relating to Accounts, jobs, payments, password or security notifications and receipts, including communications processed by Resend in the United States, and send optional job alert emails only where a User has opted in, which the User may switch off at any time; Pilbara Tasker does not currently send promotional marketing emails or SMS messages;

review information you provide about your identity, business, ABN, licences, qualifications or other credentials where relevant to your use of the Platform;

maintain records relating to Accounts, jobs, transactions, communications and use of the Platform;

detect, investigate and help prevent fraud, unlawful activity, misuse of the Platform, security incidents and breaches of our terms;

operate, maintain, secure and troubleshoot the Platform using Supabase for database, authentication and file storage and Vercel for website hosting and serverless functions, which may process requests and log IP addresses;

enforce our agreements and protect our legal rights and the rights and safety of Users;

comply with our legal, regulatory and reporting obligations; and

otherwise use or disclose your personal information for a purpose that is related to the purpose for which it was collected, where you would reasonably expect us to do so, or as otherwise permitted or required by law.

We may disclose personal information to third parties where reasonably necessary for these purposes, including:

Stripe for payment processing and payouts, including transaction and payment status information and Tasker bank details, while all card payments are processed through Stripe’s hosted Checkout and full card details are entered directly into Stripe’s systems and are not entered into, received by or stored by Pilbara Tasker;

Supabase for database, authentication and file storage as the primary store of user data;

Vercel;

Resend for transactional or service emails relating to Accounts, jobs, payments, password or security notifications and receipts, and optional job alert emails, processed in the United States;

Google Gmail for handling and forwarding support emails processed in the United States;

contractors, professional advisers and other service providers who assist us in operating or administering the Platform;

other Users where disclosure is reasonably necessary to arrange, perform, complete or resolve a matter relating to a job; and

courts, tribunals, government authorities, regulators, law enforcement agencies or other persons where disclosure is required or permitted by law.

Third-party service providers may store or process personal information on our behalf, including Supabase as the primary store of user data, Vercel as a US-based provider of website hosting and serverless, and Resend, ImprovMX and Google Gmail, which process personal information in the United States.

Overseas processing includes processing in the United States by Resend for transactional or service emails relating to Accounts, jobs, payments, password or security notifications and receipts and optional job alert emails, and by ImprovMX and Google Gmail for handling and forwarding support emails, and may include processing by Vercel, a US-based provider, in the Vercel functions region and by Supabase in its hosting, and we will handle any overseas disclosure in accordance with applicable privacy laws.

We will not use or disclose your personal information for an unrelated purpose unless you have consented to that use or disclosure or it is otherwise permitted or required by law.

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We may use administrative, technical and organisational safeguards that we consider appropriate having regard to the nature of the information and the circumstances in which it is held.

User data is stored primarily in Supabase, which provides database, authentication and file storage, while Vercel provides website hosting and serverless functions that may process requests and log IP addresses, Resend processes transactional or service emails relating to Accounts, jobs, payments, password or security notifications and receipts and optional job alert emails in the United States, and ImprovMX and Google Gmail process support emails in the United States for handling and forwarding; Stripe processes payments and payouts, including transaction and payment status information and Tasker bank details, but all card payments are processed through Stripe’s hosted Checkout and full card details are entered directly into Stripe’s systems and are not entered into, received by or stored by Pilbara Tasker.

No method of transmitting or storing information electronically is completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the security of your Account credentials and should notify us promptly if you become aware of any unauthorised access to your Account or other suspected security issue.

The Platform may contain links to websites, applications or services operated by third parties.

We do not control those third parties and are not responsible for their privacy practices, security or handling of personal information.

We recommend that you review the privacy policy of any third-party website, application or service before providing personal information to it.

You may request access to personal information we hold about you by contacting us using the details set out in the Contact Us section of this Privacy Policy.

We may need to verify your identity before responding to a request for access.

In some circumstances, we may be permitted or required by law to refuse access to some or all of the personal information requested. If we refuse access, we will provide an explanation where required by law.

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

We will take reasonable steps to respond to requests for access or correction within a reasonable period and in accordance with applicable privacy laws.

If you have a question, concern or complaint about how we collect, hold, use, disclose or otherwise handle your personal information, please contact us using the details set out in the Contact Us section of this Privacy Policy.

Please provide sufficient information about your concern or complaint to allow us to investigate the matter.

We will consider and investigate privacy complaints and respond within a reasonable period.

Nothing in this clause limits any right you may have to make a complaint to a relevant privacy regulator or exercise any other right available under applicable law.

For further information about this Privacy Policy or our privacy practices, or to request access to or correction of your personal information or make a privacy complaint, please contact us at:

This Privacy Policy was last updated on 08/09/2026.